 Help Page
Customer Service
General Customer Service
Assistance for New Customers
Return Policy
How to Track Your Order
Ordering On-Line
Wish List
Your Privacy and Security
Gift Certificates
Sales Tax Policy
Shipping Information
Shipping Charges
General Shipping Information
Our Company
About InstructionVideo.com
Contact Us
General Customer Service
Please Email: help@InstructionVideo.com
Assistance for New Customers
Placing Your First Order
Placing an order with InstructionVideo.com is easy. There's no need to create an account first. You will have done that once you've placed your first order online.
Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of the store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.
Adding Items to Your Shopping Cart
If you want to order an item from InstructionVideo.com, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top right of every page of our Web site.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
Signing In
Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.
Enter a Shipping Address
Tell us where you would like to ship your order, and let us know if any of the items are to be gifts. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Select a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Shipping and your order qualifies, you will receive free shipping automatically. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Provide a Password and Method of Payment
Choose a password for your account so that when you come back to InstructionVideo.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure you write your password down somewhere so that you remember it the next time you place an order.
Next, let us know how you would like to pay for your order. We accept American Express, Discover, MasterCard, Visa, Visa Check Cards, InstructionVideo.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number with spaces or dashes.
Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment. We'll also turn 1-Click shopping on for you so that it's even easier to order in the future.
Return Policy
We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:
Instruction Video
Attn: Returns Dept.
P.O. BOX 699
Vista, CA 92085
If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at defect@InstructionVideo.com
Tracking Your Order
If you would like to review the status of your order online tracking at the web site is available for you.
YOUR PRIVACY AND SECURITY
Cookies
When you visit our site, we will request your browser to place a permanent cookie (a very small text file) on your computer. If you have your browser configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and The address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences.
We will not sell or provide this information to any third party for any purpose.
You can visit our site without cookies if you choose to do so. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the help menu of you browser to learn how to change your cookie preferences.
Registration
In order to identify who you are, we suggest that you register and log-in when you visit our site.This allows us to provide you with your "Order Status" and other information that is uniquely yours.
What information we collect
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."
Placing an order
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number and expiration date. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is used to make your shopping experience with us as smooth and pleasant as possible. We do not share this information with any third party.
Security
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
IV Inc., has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server. To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
Gift Certificates
Gift certificates can be ordered in any amount between $5.00 and $500.00. They can be delivered via either e-mail or physical mail anywhere in the world, and there are no shipping charges for sending them. You may have them personalized and sent directly to the recipient, or you may have them sent to yourself, for you to present in person.
We can accept only credit cards and check cards as payment for orders of gift certificates.Buying a gift certificate is easy: - Go to our Gift Certificate page.
- Click either the "Order gift certificates button.
- Follow the directions to order the type of gift certificate you prefer: e-mail, e-card, or paper.
We'll send you e-mail confirmation once you have placed your order.
Sales Tax Policy
Because of our presence in the state of California orders with a shipping address within the state of California will be charged a 7% sales tax.
Shipping Prices
Domestic Shipping (United States)
Priority Air Shipping
Takes (about 2 - 6 business days)
If Purchase Cost is
$1.00 - $50.00 shipping cost is = $3.85
$50.00 -and above shipping cost is = FREE
Standard U.S. Mail
Takes (about 5 - 14 business days)
If Purchase Cost is
$1.00 - $50.00 shipping cost is = $1.50
$50.00 -and above shipping cost is = FREE
International Shipping (outside United States)
International Priority Air Shipping
Takes (about 5 - 12 business days)
If Purchase Cost is
$1.00 - $100.00 shipping cost is = $7.50
$100.00 -and above shipping cost is = FREE
International Standard Shipping
Takes (about 7 - 18 business days)
If Purchase Cost is
$1.00 - $100.00 shipping cost is = $5.50
$100.00 -and above shipping cost is = FREE
General Shipping Information
All orders normally ship within 24 hours (business days) from the time you place your order. The shipping charge will be displayed in your shopping cart prior to submitting your final order. We strive to have all items in stock at all times. If mailing in your order with a personal check, your order may be held for your check to clear.
Return Policy
We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:
Instruction Video
Attn: Returns Dept.
P.O. BOX 699
Vista, CA 92085
If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at defect@InstructionVideo.com
About InstructionVideo.com
A History of Trustworthy Relationships
The people at InstructionVideo.com have been serving the E-Commerce public for many years. Through all those years our goal has been to deserve the trust of our customers. To do this we knew we must offer competitive pricing, but we also knew low prices alone could not make our business superior. We were determined to combine honest and helpful dealings with the best service before, during, and after the sale. We understood that long - term customer satisfaction depended on our ability to maintain a knowledgeable and courteous customer service staff assisted by the best support systems. And we decided on a way to describe our business.
The Professional Source
Knowing that people seeking to improve there skills in there chosen category are justifiably the most demanding customer group we could serve, and knowing that their repeat business would be essential to our success, we adopted the phrase "The Do It Right and Do It Your Way Source" to describe our business focus and used it as a promise we are dedicated to keeping. It is a daily reminder that we must give every customer and every visitor the kind of respect and dependable assistance that would please a professional. Tens of thousands of satisfied customers are testimony to the success of our efforts.
A World Leader
These policies have made Instruction Video the world's leading retailer of instruction media products, serving professionals and consumers through our direct delivery company.
The Most Extensive Inventory
We have the world's most extensive inventory of instruction media products, all available at discounted prices in our online store, all of them almost always ready for rapid delivery to you. A glance at the list of our departments in the left margin above only begins to show the variety of our stock. Click on any of these links and you'll find there are extensive sub-departments within departments, including every type of instruction media products.
Do it Your Way - Do It Right
Shop InstructionVideo.com in the way that is most convenient for you: by phone, by mail, by fax, or through our website. Whichever way you choose, no matter the size of the sale, we're here to help you.
Contact Us
Have a question or comment about the InstructionVideo.com site? Click on the appropriate link below: Instruction Video
P.O. BOX 699
Vista, CA 92085
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