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 Shipping Rates
Domestic Shipping (United States)
Priority Air Shipping
Takes (about 2 - 6 business days)
If Purchase Cost is
$1.00 - $50.00 shipping cost is = $3.85
$50.00 -and above shipping cost is = FREE
Standard U.S. Mail
Takes (about 5 - 14 business days)
If Purchase Cost is
$1.00 - $50.00 shipping cost is = $1.50
$50.00 -and above shipping cost is = FREE
International Shipping (outside United States)
International Priority Air Shipping
Takes (about 5 - 12 business days)
If Purchase Cost is
$1.00 - $100.00 shipping cost is = $7.50
$100.00 -and above shipping cost is = FREE
International Standard Shipping
Takes (about 7 - 18 business days)
If Purchase Cost is
$1.00 - $100.00 shipping cost is = $5.50
$100.00 -and above shipping cost is = FREE
General Shipping Information
All orders normally ship within 24 hours (business days) from the time you place your order. The shipping charge will be displayed in your shopping cart prior to submitting your final order. We strive to have all items in stock at all times. If mailing in your order with a personal check, your order may be held for your check to clear.
Return Policy
We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:
Instruction Video
Attn: Returns Dept.
P.O. BOX 699
Vista, CA 92085
If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at defect@InstructionVideo.com
Privacy
Instruction Video is 100% totally committed to respecting the privacy of our customers. We will not sell, trade, rent or share your information with other companies or use your personal information for any reason other than our ordering process and to contact you if there is a problem or question with your order.
Security
Our shopping cart server uses a Thawte SSL Web Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.
Taxes
Because of our presence in the state of California orders with a shipping address within the state of California will be charged a 7% sales tax.
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